Shipping, Returns & Refunds

Seamless Hold currently offers Free U.S. Shipping with no minimum purchase requirement to delivery addresses in all 50 states.

We do not currently ship internationally.

Shipping method and carrier may vary depending on destination, product-shipping requirements, carrier availability, and operational considerations.

Orders are generally processed within 1–2 business days after a properly completed order is received.

Processing time means the time before the package is handed to the carrier. It does not include carrier transit time.

Business days generally exclude weekends and U.S. federal holidays.

Carrier delivery estimates are not guarantees unless Seamless Hold expressly states otherwise.

If we determine that an order cannot be shipped within a timeframe we represented, we will provide the customer with the notice and options required by applicable law, which may include consenting to the delay or canceling for a refund.

Where tracking is available, tracking information may be sent to the email associated with the order.

Please verify your shipping information before placing your order.

Contact info@seamlesshold.com as soon as possible if you need to request a cancellation or address change.

We will make reasonable efforts to help before fulfillment begins.

Changes or cancellations are not guaranteed once processing has started.

Once the package has been transferred to the carrier, we may not be able to redirect or cancel it.

Local pickup is not available for online orders.

Eligible purchases may be returned within 30 calendar days from delivery.

The return or exchange request must be initiated during that 30-day window.

For a normal return or exchange:

• at least 95% of the original fragrance must remain;
• light testing is permitted;
• original packaging should be included where reasonably possible;
• the item must not be intentionally damaged, altered, or excessively used; and
• all other policy requirements must be met.

We permit one return or exchange transaction per order.

Multiple eligible items from the same order may be included in that single request.

Sale items and products purchased with a promotional discount remain eligible under the normal policy unless the item or offer was clearly identified as FINAL SALE before purchase.

Items marked FINAL SALE are not eligible for preference-based returns or exchanges, except where required by law or where the item is damaged, defective, or incorrect.

Email info@seamlesshold.com and include:

• order number;
• item or items involved; and
• a brief reason for the request.

Wait for authorization and return instructions before shipping the product.

For an ordinary preference-based return, the customer pays the return-shipping cost.

We recommend a trackable shipping service and keeping the receipt and tracking information.

There is no restocking fee for an approved eligible return.

One exchange transaction per order is allowed for eligible products during the 30-day period.

For a normal preference-based exchange:

• the customer pays the return shipping for the original fragrance; and
• the customer pays the outbound shipping for the replacement fragrance.

We will communicate any applicable replacement-shipping charge or product-price difference before completing the exchange.

If an order arrives damaged, defective, or incorrect, please contact Seamless Hold within 5 calendar days of delivery.

Please include:

• order number;
• description of the problem; and
• clear photographs showing the product, packaging, damage, defect, or incorrect item.

When Seamless Hold confirms that the issue resulted from damage in transit, a product defect, or an incorrect shipment, Seamless Hold will cover the necessary return and/or replacement shipping costs.

Depending on circumstances and product availability, Seamless Hold may provide a replacement, correction, or refund.

After an eligible return is received, inspected, and approved, Seamless Hold will initiate the refund to the original payment method within 7 business days.

Your bank, card issuer, or payment provider may take additional time to post the credit after Seamless Hold initiates it.

If a return is not approved because it does not satisfy the policy, Seamless Hold will contact the customer regarding the status.

Current U.S. orders receive Free U.S. Shipping, so there is no standard original outbound shipping charge to refund.

For a normal exchange, replacement outbound shipping remains the customer’s responsibility.

Our Customer Care page has more ways to reach us.

Seamless Hold
info@seamlesshold.com
(786) 452-7732

11273 SW 152nd St
Miami, FL 33157

This business address is not a return address unless Seamless Hold specifically authorizes it for the return.