Customer Care

Our fragrances are high-concentration Extrait de Parfum, designed for a rich, long-lasting fragrance experience. How long a scent lasts on you still depends on skin chemistry, climate, and where you apply it — applying to clean, moisturized skin at pulse points such as the wrists, neck, and inner elbows generally helps it hold longer.

Start from scent families you already enjoy — fresh and citrus, floral, warm and spicy, or woody and ambery. Notice which scents you gravitate toward in everyday products, then look for those notes in the top, middle, and base of a fragrance. Find Your Inspiration can help narrow the field, or you can explore the collection in person at our Miami store.

Top notes are what you smell first and they fade fastest. Middle, or heart, notes emerge as the top notes settle and form the main character of the scent. Base notes appear last, sit closest to the skin, and give a fragrance its depth and staying power.

Available sizes are shown on each product page, where you can choose your size before adding a fragrance to your cart.

Apply to clean, moisturized skin shortly after showering, and spray at pulse points rather than rubbing your wrists together, which breaks down the top notes. An unscented moisturizer underneath gives the fragrance something to hold on to.

Keep the bottle upright, capped, and away from direct sunlight, heat and humidity. A drawer or closed cupboard at room temperature is ideal — bathroom shelves are usually the worst option because of the temperature swings.

The Perfume Bar is an elevated, interactive fragrance experience offered in store and for events. At events, we bring a curated perfume bar to you: guests blend, layer, and design their own signature scent, and each guest leaves with a custom fragrance. Explore the Perfume Bar.

See how it works and explore the available experiences on our Perfume Bar page, then contact us at info@seamlesshold.com or (786) 452-7732 with your event type, date, and approximate guest count. We’ll help you create a memorable fragrance experience.

Yes. The Perfume Bar is perfect for weddings, bridal showers, birthdays, corporate events, and private parties. Experiences are available for up to 20, 50, or 100 guests, custom packages are available for 100+ guests, and setup, breakdown, and travel are included.

Shipping within the United States is free on every order, with no minimum spend.

Orders are generally processed within 1–2 business days (excluding weekends and U.S. federal holidays) before they’re handed to the carrier. Carrier transit time is separate, and carrier delivery estimates aren’t guaranteed. See our Shipping, Returns & Refunds policy for details.

Not at this time. We currently ship to addresses in all 50 U.S. states, and U.S. shipping is free on every order with no minimum.

After you place an order, an order confirmation is sent to the email address entered at checkout. Where tracking is available, tracking information may also be sent to that email. If you can’t find your confirmation, check your spam or promotions folder, then contact us at info@seamlesshold.com.

We currently accept card payments at checkout.

Email us at info@seamlesshold.com as soon as possible if you need to request a cancellation or address change. We’ll make reasonable efforts to help before fulfillment begins, but changes and cancellations aren’t guaranteed once processing has started, and we may not be able to redirect or cancel a package once it’s with the carrier.

Yes. Eligible purchases may be returned or exchanged within 30 calendar days of delivery, as long as at least 95% of the fragrance remains — light testing is fine. One return or exchange request is allowed per order, and items clearly marked FINAL SALE aren’t eligible for preference-based returns. For a normal return, the customer pays return shipping, and there’s no restocking fee. Full details are in our Shipping, Returns & Refunds policy.

Please email info@seamlesshold.com within 5 calendar days of delivery with your order number, a short description of the problem, and clear photos of the product and packaging. When we confirm the issue was caused by transit damage, a defect, or an incorrect shipment, we cover the necessary return or replacement shipping and may provide a replacement, correction, or refund.

Email info@seamlesshold.com with your order number, the item or items involved, and a brief reason for your request. Please wait for our authorization and return instructions before shipping anything, and don’t send returns to our store address unless we ask you to. Once an eligible return is received, inspected, and approved, we initiate your refund to the original payment method within 7 business days.